Online Shopping

I've received my first online groceries order and AH have made a very bad first impression. I had booked for delivery between 1900 and 2100 and at 2100 with no sign of the driver and no notification of delay I rang AH to find out what was happening. They contacted the driver and discovered he was running 30 minutes late... and hadn't told them. I was told that I would get a whole 3 euros credit for my next order, which is half of the cost of delivery. Not exactly happy with that -- I expect if they can't deliver within the agreed time then delivery will be free, especially if they don't even bother to call me to let me know they're running late.

So I waited until 2200, still no delivery, tried to ring customer service again but they closed at 2130. So I continued waiting... until 2210 when it finally arrived.

I hope AH aren't the only supermarket to provide online delivery so that I can try to find one that can deliver on time. At least the food was all reasonable quality.